Return, Replacement & Refund Policy

Damaged, defective or wrong product

If you receive a product that is physically damaged, dead on arrival, or not what you ordered, tell us within 48 hours of receiving it, with photos or a short video, at 9981695252 or tcasatna@gmail.com. After checking, we will replace it or refund it.

Manufacturing defects after use

Defects that appear after use are covered by the manufacturer's warranty and are repaired or replaced by the brand's authorised service centre as per the brand's policy. We help you with the claim.

What cannot be returned

• Products that work correctly but are no longer wanted, once the seal is opened
• Software, licence keys, toner and ink once opened or activated
• Products damaged by misuse, liquid, power surge or unauthorised repair
• Products returned without original box, accessories and invoice

Cancellation

You can cancel an order free of charge before it is billed or dispatched. Special orders placed with the supplier on your request may not be cancellable.

Refunds

Approved refunds are made to the original payment method (or by bank transfer for cash payments) within 7 working days of approval.